ClearFlow connects you to a licensed, IICRC-certified restoration crew serving Cincinnati and Hamilton County. We don't perform the repair work ourselves; we get you to the crew that does, fast.
Call (419) 588-0112 NowResponse for river flooding and storm water entering basements.
Water shutoff, extraction, and drying after a pipe failure.
Category 3 water cleanup with proper containment and sanitizing.
Moisture mapping and industrial drying equipment to prevent secondary mold damage.
Connects you to certified mold remediation specialists if needed.
Call (419) 588-0112, day or night
You're routed to a certified crew serving your part of Cincinnati
The crew coordinates arrival with you directly
Crew documents the damage and works with your insurer
Cincinnati sits on the Ohio River, with the Mill Creek valley cutting through the middle of the city. Rising river levels in spring can push groundwater up into basements in low-lying areas, and heavy storms send water racing down the city's hillsides toward foundations.
Neighborhoods like Over-the-Rhine are full of 19th-century buildings with stone and brick foundations that were never designed to keep water out. For insurance, water that comes up from the ground or in from a flooded river is treated very differently from a pipe that bursts inside, and a standard homeowners policy generally doesn't cover it.
River water, surface flooding, and groundwater seeping through a foundation are generally excluded from standard homeowners policies. Flood insurance through the National Flood Insurance Program is separate and usually has a 30-day waiting period before it takes effect. A pipe that bursts inside is a different story and is usually covered. See our guides on flooded basement coverage and storm damage coverage in Ohio.
The EPA advises drying water-damaged materials within 24 to 48 hours to prevent mold growth. Water that sits overnight spreads further into drywall and under flooring, and clean water left standing can become contaminated. That's the main reason a call tonight is often cheaper than a call tomorrow afternoon. See when to call for emergency service vs. wait until morning.
Stay out of standing water near outlets, cords, or appliances. Shut off power to the area only if you can reach the panel without stepping in water.
Close the fixture's shut-off or the main water valve. For a sewer backup, stop running water and flushing toilets.
Photograph and video the damage before moving anything. Insurers rely on these first images.
Move electronics, papers, rugs, and furniture to a dry area, and keep receipts for anything you buy.
No. ClearFlow is a 24/7 referral and dispatch line that connects homeowners in Cincinnati and Hamilton County with independent, licensed, IICRC-certified restoration crews. The crew you're connected with performs the actual work, and you pay them directly.
Arrival time depends on where you are in the Cincinnati area and which crews are available at that hour. When you call, you're connected to a crew serving your area, and they coordinate arrival with you directly, so ask them for a time on the call.
Stay out of the water if anything electrical is near it, photograph everything, and move belongings to a dry area. Floodwater from outside is treated as contaminated, so porous materials it soaked usually need to be removed, not just dried.
Generally no. River water, surface flooding, and groundwater are excluded from standard homeowners policies. You need a separate flood policy, usually through the National Flood Insurance Program, which typically has a 30-day waiting period.
No. There's no fee added for using the dispatch line. You pay the restoration crew for the work they perform, the same as if you had found and called them yourself.
Call now, day or night. We'll connect you to a certified crew serving Cincinnati and Hamilton County.
Call (419) 588-0112