ClearFlow connects you to a licensed, IICRC-certified restoration crew serving Toledo and Lucas County. We don't perform the repair work ourselves; we get you to the crew that does, fast.
Call (419) 588-0112 NowCategory 3 cleanup with containment, material removal, and sanitizing.
Water shutoff, extraction, and drying after a pipe failure.
Pump-out, dehumidification, and structural drying.
Moisture mapping and industrial drying equipment to prevent secondary mold damage.
Connects you to certified mold remediation specialists if needed.
Call (419) 588-0112, day or night
You're routed to a certified crew serving your part of Toledo
The crew coordinates arrival with you directly
Crew documents the damage and works with your insurer
Toledo sits where the Maumee River meets Lake Erie, and much of the city is flat, low ground. When a heavy storm drops a lot of rain quickly, older parts of the sewer system can get overloaded, and water has only one place to go: back up through the lowest drain in the house, which is usually a basement floor drain.
Older neighborhoods like the Old West End, full of homes from the late 1800s and early 1900s, add a second risk: original drain lines and aging supply pipes inside walls. A backup from the street and a failure inside the house look similar at first, but they're different water categories and usually different insurance coverage, so it helps to know which one you're dealing with.
A sewer or drain backup usually isn't covered by a standard homeowners policy unless you added a water backup endorsement, which often has its own lower limit. Water from outside, like rising rivers or surface flooding, needs separate flood insurance. See our guides on what to do after a sewage backup and sump pump and backup coverage.
The EPA advises drying water-damaged materials within 24 to 48 hours to prevent mold growth. Water that sits overnight spreads further into drywall and under flooring, and clean water left standing can become contaminated. That's the main reason a call tonight is often cheaper than a call tomorrow afternoon. See when to call for emergency service vs. wait until morning.
Stay out of standing water near outlets, cords, or appliances. Shut off power to the area only if you can reach the panel without stepping in water.
Close the fixture's shut-off or the main water valve. For a sewer backup, stop running water and flushing toilets.
Photograph and video the damage before moving anything. Insurers rely on these first images.
Move electronics, papers, rugs, and furniture to a dry area, and keep receipts for anything you buy.
No. ClearFlow is a 24/7 referral and dispatch line that connects homeowners in Toledo and Lucas County with independent, licensed, IICRC-certified restoration crews. The crew you're connected with performs the actual work, and you pay them directly.
Arrival time depends on where you are in the Toledo area and which crews are available at that hour. When you call, you're connected to a crew serving your area, and they coordinate arrival with you directly, so ask them for a time on the call.
Keep everyone, especially children and pets, out of the area, stop running water and flushing toilets, and photograph the damage. Report the backup to your city's sewer department. Sewage is Category 3 water, so contaminated porous materials need professional removal and sanitizing.
Usually only with a water backup endorsement, which often carries a lower limit. Flooding from outside needs separate flood insurance. Check your declarations page before assuming either is covered.
No. There's no fee added for using the dispatch line. You pay the restoration crew for the work they perform, the same as if you had found and called them yourself.
Call now, day or night. We'll connect you to a certified crew serving Toledo and Lucas County.
Call (419) 588-0112